This login is for members of The Broadway League, who are primarily theatre owners and operators, producers, presenters, and general managers in North American cities, as well as suppliers of goods and services to the commercial theatre industry.
Consumers looking for ticketing accounts should contact directly the theatre where your account is held.
Off Broadway shows and several Broadway productions, including CYMBELINE, MARY POPPINS, MAURITIUS, PYGMALION, THE RITZ, THE 25TH ANNUAL PUTNAM COUNTY SPELLING BEE, XANADU and YOUNG FRANKENSTEIN will perform according to their normal schedules. However, the rest of the Broadway theatres are dark.
For consumers who purchased tickets via credit card to a Broadway show that is not performing, in most cases the cards will automatically be credited (see below). If tickets were purchased with cash, consumers should return to the point of purchase, or see below for further instructions.
And a reminder: When buying Broadway tickets, it's a very good idea to make your purchases through well-established, primary sources like Ticketmaster, Telecharge, IloveNYTheater.com, theatre box offices, and the Broadway Ticket Center.
| If you purchased your tickets: | |
| From Telecharge.com (via phone and Internet) | Your tickets for canceled performances (including service fees) will be automatically credited within two business days. |
| From Ticketmaster (via phone or at Ticketmaster.com) | In the event your show was cancelled due to strike, your credit card will automatically be credited with the ticket price and convenience charges, and should post to your account within 7 to 10 business days. Please note, the $3.10 per order processing fee and any ticketFast or UPS delivery charges are non-refundable. |
| At the theatre box office by credit card (Telecharge.com and Ticketmaster) | Your tickets for canceled performances will be automatically credited within 2 to 10 business days. |
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For the following shows at these theatre box offices with cash or by check: AUGUST: OSAGE COUNTY AVENUE Q CHICAGO A CHORUS LINE THE COLOR PURPLE CURTAINS DR. SUESS' HOW THE GRINCH STOLE CHRISTMAS DURAN DURAN THE FARNSWORTH INVENTION IS HE DEAD? JERSEY BOYS LES MISERABLES MAMMA MIA! MONTY PYTHON'S SPAMALOT THE PHANTOM OF THE OPERA ROCK 'N' ROLL THE SEAFARER SPRING AWAKENING |
You may return to the theatre box office for a refund. If the box office is closed, mail your ticket to back for credit or exchange for the first available date to Telecharge.com, 411 Hackensack Avenue, Hackensack NJ 07601. Federal Express delivery charges will not be refunded. |
| For the following shows at these theatre box offices with cash or by check: CYRANO DE BERGERAC THE DROWSY CHAPERONE GREASE HAIRSPRAY LEGALLY BLONDE THE LITTLE MERMAID THE LION KING RENT WICKED |
Please return to the theatre box office for a refund. In the event the box office is closed, you may mail your tickets to Nederlander Organization, 1450 Broadway, 6th Floor, New York, NY 10018. Please remember to retain a copy of your tickets for your records. |
| At the Broadway Ticket Center (1560 Broadway, between 46th & 47th Streets) |
Bring your tickets to the Broadway Ticket Center, located in the Times Square Information Center on the east side of Broadway between 46th and 47th Streets for a refund or an exchange for the first available date. |
| Elsewhere | Return to or contact the point of purchase for more information. |
We encourage you to continue to place orders for future performance dates and to purchase replacement tickets (for best available dates) for those automatically refunded.
Please visit www.ILoveNYTheater.com for updates on the work stoppage. For information about ticket refunds and exchanges, consumers can call (212)575 3824 or (866) 654 6362.
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